Privacy policy

Last updated: September 4, 2025

At Elrapha, your trust is our priority. We are committed to protecting your personal information and using it only to serve you better.

1. Information We Collect

We may collect:

  • Personal details: Name, contact number, email, billing/shipping address

  • Order details: Products purchased, payment method

  • Device and browsing data: To improve your shopping experience

  • Payment details: Processed securely via Razorpay/Google Pay (we never store your card data)

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Provide customer support

  • Send health tips, offers, and updates (only if you opt-in)

  • Improve our website and product range

3. Sharing of Information

We only share your data with trusted service providers — payment gateways, delivery partners, and marketing tools — necessary to complete your order or improve service.

4. Data Protection

Your information is stored securely and protected with industry-standard safeguards.

5. Your Rights

You can request access, correction, or deletion of your data by emailing [your email].

6. Cookies

We use cookies to improve site performance. You can disable cookies in your browser settings.

7. Contact Us

For privacy concerns, email: support@elrapha.co.in