Frequently Asked Questions
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Orders
Shippings
Returns
Product
Healing scorecard
How do I track my order?
Once your order ships, you’ll get a tracking link via email or SMS to follow its journey.
Can I change my order after placing it?
Yes, if it hasn’t shipped yet, just contact our support team and we’ll help update it.
What if I entered the wrong address?
Reach out to us quickly. If the order hasn’t left our facility, we’ll correct it for you.
Will I get confirmation after placing my order?
Absolutely. You’ll receive an email with your order details and another when it ships.
Do I need an account to place an order?
No, you can check out as a guest. But creating an account makes tracking and reordering easier.
Can I gift ELRAPHA products to someone?
Yes! Simply enter the recipient’s address at checkout, and we’ll ensure it’s packed with care.
Are there benefits for prepaid orders?
Yes, prepaid orders may include special offers or discounts. Keep an eye out during checkout.
How do subscriptions work?
You can choose your delivery schedule, and we’ll send your favorite products regularly, with no hassle.
Do you offer free shipping?
Yes, we offer free shipping on prepaid orders above a certain amount. You’ll see the details at checkout.
How long does delivery take?
Orders usually arrive within 3–7 business days across India.
Do you ship outside India?
Not yet, we currently deliver only within India.
Can I change my delivery address after ordering?
Yes, if your order hasn’t shipped yet. Contact us as soon as possible.
Will I be notified when my order ships?
Yes, we’ll send you tracking details via email or SMS.
What if my order is delayed?
If it’s taking longer than expected, reach out to us, and we’ll help resolve it quickly.
Do you deliver to all parts of India?
Yes, we ship nationwide.
Is express delivery available?
Not at the moment, but we’re exploring faster delivery options for future updates.
How do I return a product?
Just contact our support team within the return window, and we’ll guide you through the process.
What’s your return policy?
You can return unopened, unused products within 15 days of delivery.
Can I exchange a product instead of returning it?
Yes, you can choose between a refund or an exchange, whatever works best for you.
What if I receive a damaged item?
Send us a photo within 48 hours and we’ll arrange a replacement or refund.
How long does it take to get a refund?
Refunds are processed within 7 working days to your original payment method.
Are there any items that can’t be returned?
Opened or used products can’t be returned for safety reasons.
Do I need to pay for return shipping?
No, we cover return shipping for approved cases.
How will I know if my return is approved?
We’ll confirm everything by email once your return request is reviewed.
What ingredients do you use?
We use a combination of modern nutrients, such as Glutathione and Melatonin, along with Ayurvedic herbs like Bhringraj and Tulsi.
Are your products vegetarian or vegan?
Most of our products are vegetarian, and you can easily spot vegan options on each product page.
Can I take multiple ELRAPHA products together?
Yes! Our products are designed to work well together and support your overall wellness.
Are your supplements safe for daily use?
Yes, our supplements are safe for daily use. They are gentle, effective, and intended for regular use.
Is your packaging eco-friendly?
Yes, our cartons and bottles are recyclable, and we are committed to sustainability.
What makes ELRAPHA different?
We blend ancient Ayurvedic wisdom with modern science to create products that naturally heal and restore.
Who can use ELRAPHA products?
Anyone looking for clean, science-backed wellness solutions can benefit from our range.
Where can I find full ingredient details?
Each product page includes a complete list of ingredients and benefits.
What is the Healing Scorecard?
It’s a simple guide included with each product to help you track daily wellness habits.
How do I use it?
Score your routine like sleep, hydration, and nutrition to stay mindful and balanced.
What if I score low on some days?
That’s okay. The scorecard is meant to help you reflect and gently improve over time.
Do all products come with a scorecard?
Yes, each product includes a tailored scorecard to support your wellness journey.
Can I customize my scorecard?
Of course! Use it in a way that fits your lifestyle and goals.
How does it help with my routine?
It gives you a clear picture of your habits and encourages small, meaningful changes.
Can I use it with multiple products?
Yes, you can combine scorecards to track different areas of your health.
Is the scorecard backed by science?
It’s inspired by wellness research and designed to support holistic self-care.
